Our plans contain a specific number of lookups and run for either a month or a year. A plan will last until all its lookup credits are used or it reaches the end of its plan period. You can choose to auto-renew your subscription so that when you run out, or the period ends, your account is automatically updated with the same number of credits as your previous pack.

If you have chosen a subscription plan, your account will be automatically renewed on the same subscription and validity. Automatic renewal happens when you run out of credits OR you reach the end of your plan period, whichever is sooner. 

You can always manage your account online to change or amend the subscription to suit your needs.

We offer our annual plans without a subscription. Please note that accounts without any active plans will be suspended automatically.

Yes. We send emails when your subscription is due for renewal or in danger of expiry.

Please ensure that we have a valid email address and phone number for you. This is important so that we can contact you before suspending an account that has expired.

There’s two parts to any address search and that’s where the Fetchify name came into being.

Fetch
This is any partial address that is typed in by the user whilst looking for the address they want. There’s no charge for Fetching the address results, no matter how many attempts a user might make.

Verify
At the point the user selects an address from the list of options, that is a verified address and is charged at 1 credit for either our Postcode Lookup or Address Auto-Complete.

For email and phone validation a lookup (charged at 0.75 credits) counts as any completed valid entry when the user progresses to the next form field.