How Fetchify's Postcode Lookup helps QANW members ensure perfect addresses

"Our addresses have to be well laid out and correct to ensure that our policies reach the policy holder. Fetchify’s Postcode Lookup makes this happen." – Gemma Swankle, Business Executive

Quality Assured National Warranties has been protecting home improvement investments for over 15 years. They provide homeowners with vital consumer protection in the form of insurance backed guarantees (IBG) covering contractors installing everything from a small porch builds to large commercial projects.

They are one of the UK’s largest IBG providers. IBGs protect homeowners in the worst-case scenario; should the original installing contractor cease to trade and a defect with the installation appears. Having an IBG means that the homeowner can claim against the policy to rectify the faults, often saving the homeowner’s thousands of pounds. As IBGs form an insurance policy, it is vital that the policy documents get to the homeowner. This is done via the Quality Assured National Warranties (QANW) website where their members (the contractors who supply the services) enter the homeowner details. For this purpose, QANW have been using Fetchify’s Postcode Lookup for the last 12 years as a tool for their members to accurately register addresses of properties they are working on in order for QANW to post the policy documents.

The challenges

Every address that the contractor enters into the QANW website needs to be accurate and properly-formatted. They use a third party to print their envelopes and need to ensure that no addresses are rejected as being inaccurate. They had to find a solution that enabled their members to quickly and accurately enter addresses.

"It actually saves us money for postage because we don’t get any rejections, and then we are not having to resend."

How Fetchify helps

Fetchify is a pioneer in SaaS address lookup and data validation solutions and offers a range of five data verification solutions. As QANW operates wholly in the UK, Fetchify’s Postcode Lookup tool is ideal for their needs. It uses a well-established system that guides the member to enter the correct details, prompting with addresses. As the data backing Postcode Lookup is the Royal Mail PAF, it ensures that the address is in alignment with all local postage formats.

The key benefits to QANW and their online members and users are:

• Accurate address data, correctly formatted, for the entirety of the UK
• Easily recognisable interface for their members to use
• Peace of mind to members that the policy will go to their client

Results, return on investment and future plans

QANW invested in Postcode Lookup 12 years ago to cut back on address errors. The result is cost savings by cutting back on returns and resending of policies. Time is also saved by having the insurance policy addressed to the right person, the first time.

The easy to install plugin was installed in their online portal so that their members had an easier and guided method of entering accurate addresses. QANW can continue to focus on ensuring that the homeowners receive the protection they need.

"It is vital that we get names and addresses correct in order for insurance policies to be delivered promptly to policy holders."