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Address Auto-Complete improves Tile Giant’s online sales & customer experience

It aids conversion and makes the checkout process more streamlined and easier to use from a customer experience point of view, and that’s why we use it.

Peter Swain

Head of Digital

Established in 2003, Tile Giant has been selling online in the UK and Ireland for over a decade. Having more than 80 stores nationwide, the company’s proportion of online sales have seen rapid growth since the beginning of the pandemic. They have Fetchify’s Address Auto-Complete plugin installed on their Magento 2 eCommerce platform setup.

Fetchify Address Auto Complete enables their online buyers to pass through the online purchase system faster and provides these benefits:

  • Increasing conversion due to frictionless checkout
  • A streamlined checkout process for greater ease and speed
  • Accuracy of delivery addresses
  • Less time spent on administration from shipping issues by staff

The challenges

Alongside other retailers, Tile Giant has seen an increase in the number of purchases made online due to the Pandemic. Sales of home improvements market have grown as people spent more time at home. Pre-pandemic, Tile Giant was already growing their online business and had wanted to ensure their check-out was fast and easy to use by customers. They also wanted to avoid any shipping errors which can lead to lost or broken goods with lost revenue

 In this modern day and age, everybody wants things quicker and faster. Fetchify helps speed up and gives what customers expect, which is a seamless checkout process. 

How Fetchify helps

Fetchify is a pioneer in SaaS address lookup and data validation solutions and offers a range of data verification solutions.

Tile Giant chose Fetchify’s Address Auto-Complete to ensure accurate addressing for the UK and Ireland as it can be configured to give delivery addresses for up to 240 countries. Fetchify is an easy to install plugin solution that supports online buyers with completing the checkout address form rapidly and accurately.

The key benefits delivered by Address-Auto Complete are:

  • Addresses are easy and fast to add to registration or order pages
  • The source of addresses updates daily for accuracy
  • Fetchify verifies the address for accuracy and correct postal formatting

Results, return on investment and future plans

Using Address Auto-Complete, online buyers of Tile Giant enjoy quick and accurate address lookup and automatic addition to forms. All addresses entered are verified for accuracy and passed to systems in a correctly formatted manner.

This simple and easy to install plugin has supported sales conversions by providing a faster, streamlined checkout that also cuts down on the occurrence of shipping errors.

Fetchify support customer service quality by providing faster and easier data entry for better conversion with a seamless checkout process.

 It’s been pretty much seamless. We’ve never had any issues regarding it 

About Fetchify

We are a pioneer in SaaS address lookup and data validation solutions. We process millions of data transactions each day for thousands of clients ranging from small e-commerce startups to large household brands such as Heinz and RBS. Our flagship products Address Auto-Complete and Postcode Lookup reduce friction on checkouts  leading to increases in conversion rate of up to 40%, and helps reduce failed deliveries by as much as 75%. Since launching in 2008, we have differentiated by our ease of integration and exceptional support. We recently introduced three new data validation solutions – Email Validation, Phone Validation and UK Bank Account Validation.