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Doctor Jock
PO Box Headaches

Don't let PO Boxes mess with your deliveries

PO Boxes can be a real headache for ecommerce businesses. There are restrictions not only on the size of object they can accept, but many couriers such as UPS, DHL, DPD  and Parcelforce cannot deliver to PO Boxes. If you don’t notice a PO Box address in time, it can mean failed deliveries and lost customers.

Luckily, Doctor Jock is here with just the cure!

The latest update to our international address finder, the Address Auto-Complete API, allows you to stop customers from entering PO Box addresses at checkout. This can save businesses a lot of time and money in contacting customers post-checkout to get an alternative address. It also increases your customer satisfaction and loyalty by reducing failed deliveries.

The PO Box exclusion functionality is international and available on our BigCommerce, Magento 2, PrestaShop and our Shopify Plus plugins, plus our JS Library and  JSON API. Get in touch with our team at for more information and assistance with other platforms.

Adding PO Box exclusions to our address autocomplete tool is free and activating it couldn’t be simpler, make sure you are running the latest version of our integration and then it’s just a question of clicking the checkbox in your settings and you’re good to go. Further information is available in our tutorials and documentation and our support team are always happy to help with any questions you may have. 

About Fetchify

We are a pioneer in SaaS address lookup and data validation solutions. We process millions of data transactions each day for thousands of clients ranging from small e-commerce startups to large household brands such as Heinz and RBS. Our flagship products Address Auto-Complete and Postcode Lookup reduce friction on checkouts, leading to increases in conversion rate of up to 40%, and helps reduce failed deliveries by as much as 75%. Since launching in 2008, we have differentiated by our ease of integration and exceptional support.